FAQ's
1Do you ship?
Yes! Once your order is placed, it will take 2-5 business days to ship, plus 1-2 days in transit time. Once your Kreme ships. You will receive an email notification with tracking information. To ensure your ice cream is delivered frozen. It is shipped in an insulated shipping box with dry ice. The temperature in this box reaches -109.3°F. Please use caution when unpacking and do not handle the dry ice with bare hands. To dispose of the dry ice, place the shipping box outside and allow the dry ice to evaporate. We do our best to fulfill orders in a timely manner. However, fulfillment timelines may become extended due to demand, weather and other unforeseen events.
2Does Kreme & Krumbs deliver locally?
Yes.
3Do you offer catering services?
Yes. Check out our Catering options.
4Do Kreme & Krumbs offer ice cream cakes?
No. At this time we do not offer ice cream cakes.
5Do you offer non-dairy or lactose free ice creams?
We do not offer non-dairy or lactose free ice creams.
6What’s your return policy?
All sales are final. We do not accept returns or issue refunds.